Services and Logistics

Keeping mutual benefits in mind, with customers’ satisfaction our gratifying reward, we are always exploring better cost-cutting and efficient ways of service.

Any call or email concerns from our customers is ensured a quick, positive response through our “one-window” system.
The combination of logistics and services guarantee closer customer contact and direct, vigorous, and flexible reactions to changing customer requirements and market conditions.

The beauty of any rule lies in its flexibility. Besides conventional supplies, we provide feasible customer-specific services, such as attaching special customer information, arranging packing accordingly, handling customer’s clearance duty, etc. We owe every customer the sense of satisfaction, and we feel a sense of responsibility and confidence to do more.

We now have four warehouses of different functions in different regions of China and our goods are delivered by special-certificated professional transport companies, which contribute to the smooth operation of the good’s delivery. Besides, we have been trying hard and creatively at evolving an increasingly efficient and economical system to realize just-in-time delivery to customers.

Safety and environmental protection have top priority in Merck worldwide because chemical products and drugs in particular require safe packing for transport, storage and their actual usage in the laboratory, industry or by the end customer. All packing materials are subject to stringent testing procedures and are examined for their suitability in advance.
To reduce the possibility of accidents, casualty or environmental pollution in storage and transport, we establish the EHS to take full responsibilities of stipulating plans and taking measures for emergent cases.